We use courier services for the majority of our domestic shipping, occasionally some areas will fall into areas classed as, "remote" and we will then use Australia Post as the carrier. Please note that our flat rate postage covers items up to 25kg and if your order exceeds this weight limit it will have to be shipped in two separate parcels according to the occupation health and safety act of the courier services, If this does happen then you will be advised and will be required to pay any additional fees for delivery.
All parcels are sent with adequate padding to avoid damage caused by rough handling, if you do receive a parcel that is damaged please take photographs of the damage before opening and send it to us via email at email@example.com or contact us on our facebook page www.facebook.com/pacificsecrets
If you are in the Rockdale, Sydney (2216 postcode) and you would like to pick up your order this can be done by emailing us at firstname.lastname@example.org. Once you place your order using the local pickup option our team will email you with the pick up address. Please note if you select local pick up upon ordering but are not living in the Rockdale (2216 post code) and you select this method we will email you with a PayPal invoice for your shipping cost, we will hold your order until the shipping has been paid.
Pacific Secrets sends all parcel with signature on delivery, If the customer is not home to sign for the parcel and a card is left it is up to the customer to contact the shipping provider to re arrange delivery or pick up. If this parcel goes unclaimed after repeated attempts for re delivery/pickup and the parcel is sent back to Pacific Secrets any costs associated with the returned item being re delivered to Pacific Secrets is a cost that will be passed onto the customer and will come out of any refunds given. Please note in case of world events (world pandemic) if couriers are unable to obtain signatures due to health concerns/social distancing then all items are sent as authority to leave, this is out of our control and is the guidelines of the World Health Organisation.
Pacific Secrets can provide international shipping, please be aware that these orders will have longer processing times. All international orders will be sent via Australia Post as this is the only option available at this point in time, should that change we will update the page. International Australia Post shipping prices are based on both size and weight of your order, $5 will be added to cover packaging costs. If you require international postage you will need to contact us and we can provide you a quote prior to you placing your order.
Please note that while we do our best to get orders shipped in a timely manner sometimes there can be unforeseeable delays, there is a 5-8 day processing time for all orders excluding Pre-Order Items.